Introducing Hevel +Co
Experts In Strategies That Will Enhance Sales and Service Improvements

Formerly Hevel Consulting Group, we're now a group of experienced, independent professionals, working in partnership with clients to raise the bar on their sales and service functions. Our expanded capabilities enable us to work with companies in all phases of performance improvement, from assessment to recommendations to execution of programs.

By focusing on human touch-points, we help improve customer experiences, increase retention of those customers, and expand the client base. Our team collaborates with clients to uncover root causes and develop solutions that will have a positive and direct impact on their customer experience--and their bottom line. We coach sales and service managers; partner with HR, marketing and product executives; and work with other support functions to align our clients' business strategies with front-line delivery---and, most importantly, their customers.

Together, we can virtually transform any sales and service function--and bottom-line results--by:

• Implementing a disciplined, repeatable sales and service management process. Our clients learn how to establish weekly expectations, follow up on them and provide quality coaching and feedback to their employees. Behaviors and activities, as well as results, are debriefed with our process; expectations are then re-set and clarified.
• Creating results that steadily improve over time. A disciplined sales management system helps avoid roller coaster results cycles. Managers and sales/service employees will no longer need to be reactive.
• Teaching team members to continuously assess the effectiveness of their own activities and behaviors. We help create a learning environment where coaching for continuous improvement is expected and desired.
• Aligning recognition, rewards and general compensation to desired outcomes. Tangible, positive reinforcement drives the productive use of associates' time and talents.
  

Hevel + Co Provides Integrated, Specialized Services

Sales and service program development

• Sales programs that align marketing and product development with execution at the point of sale
• Service programs that bring our clients' brands to life with every customer interaction
• Internal marketing that integrates employee communications with sales and service strategies

Sales and service management process development

• Hiring and on-boarding processes
• Management process consultation--process and tool design
• Leadership coaching

Education

• Sales and service workshops
• Client relationship-building workshops
• Sales and service leadership workshops

Reward and recognition programs

• Incentive plans that drive the 'right' results
• Short-term campaigns that effectively integrate with longer-term business strategies
• Recognition strategies and programs
  

About Hevel +Co

Hevel +Co is a group of trusted and proven independent professionals who assess, advise and deliver quality sales and service programs. Our professionals are selected on for each project based on their expertise and experience.

Founder and principal Diahn Hevel has nearly 20 years' experience in sales and service leadership that includes senior executive responsibilities. Diahn's field management experience, combined with her track record in corporate staff support management, offers a vast and unique blend of insights and skills to help organizations achieve business objectives. Her ability to synthesize issues and ideas; create solutions that address performance gaps; establish and lead efficient, cross-functional teams; and leverage resources and relationships has helped a number of organizations drive process improvement and growth, including:

• Cheryl & Co (gourmet baked goods)
• Fifth Third Bank
• GB Home Equity
• Huntington National Bank
• Nationwide Advantage Mortgage Company
• Wells Fargo Home Mortgage

Thanks To Our Clients

I'd like to take a moment to say 'thanks' to all our clients and colleagues who have partnered with us over the past three years! We appreciate the opportunity to work with great clients, such as:

• Cheryl & Co. (gourmet baked goods)
• Fifth Third Bank
• GB Home Equity
• Huntington National Bank
• Nationwide Advantage Mortgage Company
• Wells Fargo Home Mortgage
  

Here's What Some Of Our Clients Are Saying About Us

"Diahn is more than a typical consultant. Her practical field experience, leadership background and consultative approach to moving our business forward, makes her an essential partner to Huntington Bank."

Scott Walker
SVP--National Sales Administration Manager
Huntington National Bank

"Diahn, thanks for all your help this year! We had a great year, and our business sales group led the way!"

Brent Kelly
SVP, Sales and Marketing
Cheryl & Co. (a 1800flowers.com company)

Watch For Our Quarterly E-Newsletter Starting August 2005

We'll provide relevant, concise and actionable information for anyone responsible for leading sales and service improvement. If you would like to subscribe to the newsletter and have it delivered to you via email, please visit http://www.hevelandco.com/ and subscribe using the form provided.

Diahn Hevel is the Founder and Principal of Hevel +Co.
She can be reached at 614-882-2315 or by email at dhevel@hevelandco.com.